Policies and Terms

Privacy Terms

FavorByDesign.com & AtlanticWraps.com ("said sites") has not and will not ever rent, sell, or give away your information. Information colleted by said sites is used solely to provide users with updates or information and completely on an opt-in basis. Every Notification mailed by said sites has an opt-out option. If you are receiving unwanted mail from said sites, please contact Atlantic Wraps.

When ordering from said sites, your credit card details and related personal information will be secured with Paypal.com. Please refer to Paypal.com for details of their privacy policy.

Said sites contains some links to other web sites which our privacy policy does not apply. Our Privacy Policy cannot be extend beyond our domain, and web pages therein.

If you have any questions or concerns, please contact us anytime:

Atlantic Wraps
P.O. Box 14474
Rockaway Park, N.Y. 11694

 

Processing Time

All orders can generally be processed and shipped within 7 business days of final approval and payment. Please remember shipping time in transit is in addition to this processing time.

Personalized wrapper orders with a photograph will be processed from the date the photo is received. If you send your photo electronically, you will receive a reply confirmation.

For special occasions, events or wedding favors, we recommend you place your order 4 - 6 weeks prior to the event, allowing us processing time and ensuring you receive the product at least 10 days before your event.

If you require a faster processing time or delivery, we do offer RUSH processing service. With Rush processing service selection, we will process your order within 1 business day for an additional $ 25.00. If you have any questions, regarding our processing procedures, please contact us at 646-400-2873 or atlanticwraps@gmail.com

Order Change or Cancellation

Please contact us at 646-400-2873 or atlanticwraps@gmail.com . Due to our exceptionally short processing time and the personalized product, changes or cancellations are subject to a $ 25 minimum fee up to the order value. You may change or cancel your order as long as the order status is in production. If order status is shipped, it cannot be changed or cancelled.

Refund Policy

We are committed to providing our customers with the highest quality personalized wrappers. Our goal is to take every measure possible to ensure your satisfaction with the products you receive from us. We offer an email confirmation for each order and encourage you to check your confirmation thoroughly after placing your order. Please contact us immediately if changes are required.

In the unfortunate event that your order contains an error, we will work with you to correct the mistake quickly. If any order were to contain an error or misprint due to our failure in production, we will happily reprint and ship wrappers to you at no cost. We also certainly empathize with our customers who make mistakes on their personalized wrappers and offer a 50% discount on correction wrappers.

Due to the personalization of the product, returns, refunds, and exchanges may not be possible, and require authorization. Returns are subject to a minimum fee of $25 up to the total order value. Custom artwork, rush, photo and shipping fees are non-refundable.